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Tassia's avatar
Tassia
Explorer | Level 4
3 years ago
Solved

Old Email Account with gmail overwritten with google login.

Hello together!

I need help and hope someone here can show me how to solve my problem...

Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.

 

My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.

 

Pls help me. Thank you very much!

account access
Account Settings
  • Jay's avatar
    Jay
    3 years ago

    The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email. 

     

    Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    It's never too late, Tassia!

     

    What if you use a browser to login to the Gmail account? What happens then?

  • Tassia's avatar
    Tassia
    Explorer | Level 4
    3 years ago

    Hello,

     

    I hope its not to late to answer.

     

    Yes its the same Email. I have the old Emails from 2019 that were send to the same Email adress that the "new Account" uses.
    There is no difference.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Tassia, sorry to jump in here.

     

    If you login with Google and check the email address in the Dropbox app's settings, is it the same as the one you used to set up your old account? Is it the one you previously received these emails from 2019 to?

  • Tassia's avatar
    Tassia
    Explorer | Level 4
    3 years ago

    Hello @Megan,

     

    sorry for my late answer. Yes have the option to log in via google account and via email and password. But both bring me to the same account. not to my old one ...

    😞

     

     

    Hope that you can see that somehow...

    I also have Mails from Dropbox from 2019- that should somehow be a indicator that my old account is somewhere there.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tassia, welcome to our Community! 

     

    If you try to log out of the current, newly-created Dropbox account, do you see the option to log-in a different way, or does it just give you the option to sign-in with Google? 

     

    Let me know more, and we'll take it from there! 

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