One-time security code not being sent

Hi Nyarlth, thanks for bringing this to our attention.

Could you try adding no-reply@dropbox.com and try logging into your account again?

This will help me to assist further!

That didn't help

Have you received emails from Dropbox previously to that email? 

Are you using any kind of email forwarder or a different inbox to access your emails?

Hi!  I logged into my Dropbox account and received this message

Hey there DreSchuth, sorry to hear about this.

Could you clear your browser's cache or try another browser to request the code and let me know how it goes?

Thanks!

Hi there - tried both, still no code :(.

Sorry for jumping in here, DreSchuth. 

Just one more suggestion; if you haven’t already, can you please add no-reply@dropbox.com to your email contacts and let me know if that helps?

If not, please send over a screenshot of the prompt you keep receiving from Dropbox, so that I can take a look. Just make sure to conceal your email address, before posting it here.

Yes I already had as a contact - here's the error.

Welcome back

We sent a code to ****** and any devices you’ve linked to this account. Enter the code to continue.

6-digit code

Enter

Resend code

Thanks for clarifying! 

In this case, I’d recommend reaching out to support team directly, so that they can take a closer look. Please follow these steps to open a ticket: 

1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
3. Scroll down the page to “Submit a Help Request”.
4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
5. You will then receive a confirmation email that will have a ticket number. 

After that, please send me your ticket number here.