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anarag's avatar
anarag
Explorer | Level 4
2 years ago
Solved

Our password holder has deceased, how can we change the email?

Our church uses a shared dropbox folder for storing and sharing documents. Previously, the board president was the owner but passed away without sharing her password with the next president. No one h...
account access
security
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info. In this case, the only way to access that account would be via this process.

     

    If this isn't possible, the only remaining option would be to copy the files from the shared folder into another folder on your account, and then share that folder with the same members as before.

sarah copland's avatar
sarah copland
Helpful | Level 5
2 years ago

Hi Hannah,

 

Thank you and thanks for coming back to me

Sure, I seem to have 2 ticket numbers, I will pass them both on

 

 

Ticket #23608076

 

Ticket #23006764

 

Hoping one of those is the right one. Apologies, I raised this quite some time ago and have lost track as to where I got to with it.


Many thanks in advance

 

Sarah [removed]

[removed]

 

[personal info removed per the Dropbox Community Guidelines]

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You'd need to speak with your lawyer or attorney to see if it is possible to obtain these documents. Once you receive them, you can contact the team again for assistance.

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