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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
EvanDBX's avatar
EvanDBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Alftrude, I am really sorry to hear about this.

 

In this case, I'd recommend contacting our support team for further assistance. 

 

To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information.

 

Once you do, please feel free to share that ticket ID with us here so that we can look it up as well.

 

I hope this goes well!

msimon's avatar
msimon
New member | Level 2
2 years ago

Hi,

I have the same issue : I cannot log in to my Dropbox account which is a Dropbox Business account (admin account). I don't receive the email to reset the password. I confirm that I have access to the email, I checked the spam and I added no-reply@dropbox.com to my contact.

My email is : [Removed as per Community Guidelines]

Could you please help to recover the access ? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi msimon, thanks for the info. Could you follow these steps provided by EvanDBX to contact the support team directly for them to investigate this matter in more detail?

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