Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

PL89's avatar
PL89
New member | Level 2
4 years ago
Solved

Phone stolen - what happens to the files if the thief deletes them?

Hello everyone,   I've had this question in my mind since joining the paid version of DropBox and after not receiving answers from the Contact support question, I'm humbly putting it to you, with...
account access
security
  • Mark's avatar
    Mark
    4 years ago

    Hi PL89 

     

    That is what would happen yes - if the device is stolen and they log on to Dropbox they could delete everything. 

     

    BUT to do that they would need to know your PIN code or FaceID as well as any security on the Dropbox app to log on. 

     

    The flip side is you can disconnect (unlink) the phone app from the Dropbox website by following https://help.dropbox.com/accounts-billing/settings-sign-in/device-list-remote-sign-out

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi PL89 

 

That is what would happen yes - if the device is stolen and they log on to Dropbox they could delete everything. 

 

BUT to do that they would need to know your PIN code or FaceID as well as any security on the Dropbox app to log on. 

 

The flip side is you can disconnect (unlink) the phone app from the Dropbox website by following https://help.dropbox.com/accounts-billing/settings-sign-in/device-list-remote-sign-out

PL89's avatar
PL89
New member | Level 2
4 years ago

Hi @Mark,

 

Thanks a lot! Very helpful. I'll make sure that my phone & laptop are well protected and in the hopefully unlikely event where I would lose one of these, I will use the option of disconnecting them from my account.

 

Thanks again!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!