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Deadpool248's avatar
Deadpool248
Explorer | Level 3
3 years ago

Problem with login, says my account is disabled.

Hallo everyone For some reason i cant login to my Dropbox account anymore, although i am sure i use the right Email and passwort. When i got to create a new passwort and enter my Email it says that ...
account access
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, Deadpool248, let's jump right into this! 

 

Did you happen to be part of a Business plan, and maybe you got removed by your admin? 

 

If you check the email address linked to your Dropbox account, do you see any emails explaining why this might have happened? 

 

Keep me posted, and we'll take it from there!

  • Deadpool248's avatar
    Deadpool248
    Explorer | Level 3
    3 years ago
    No its a private Account
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Deadpool248, what about the email? 

       

      Did you check for any communication from us, to the email address linked to the account? 

      • Deadpool248's avatar
        Deadpool248
        Explorer | Level 3
        3 years ago
        Yes there was just a mail, that my storage is 80% full, nothing more.

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