Re: Dropbox captcha error

Hey jetter100, sorry to see that you're having trouble.

I understand where you're coming from and I've passed your feedback to our team about this.

Can you check the suggestions on this thread and let me know if they help?

Thanks.

Same issue here.

Login with Firefox fails anytime, using Edge succeeds, but all my shared files have gone. 

Please restore the old captha and bring my shared files back.

Thanks

Thanks for your feedback about the captcha, Hans1903, and sorry to hear about this.

Regarding losing access to your files, is it possible that you've signed in to a different account on Edge than the one you're signed into on Firefox?

ALL DAY we've battled with these puzzles! Trying to set-up a new PC in the office on a Thursday is bad enough but to be met with these captcha puzzle is just infuriating. Surely I can prove my humanity in less than 10 tasks! We are still no closer to getting logged in :)

We've all had windows updates this morning so I'm wondering if this has caused an issue?

This thread also has no resolutions just more people locked out of their accounts because of the captcha failing to verify. Is this a windows 11 issue?

Hey Hannah,

I am owner of two accounts. One private and one sharing with other people. Both show all maps only but nearly all files are not visible anymore or gone. Recently uploaded, today, files are visible but previous uploaded files not visible in both accounts and the mobile app.

There were visible a while ago, so what Update has been done that caused this.

And please make the captcha working with Firefox iso Edge only 

Regards 

Hans 

lmmatic, did you also try the audio challenge and you still couldn’t sign in to Dropbox after completing it?

Hans1903, can you please check your Events page on both Dropbox accounts and let me know if you see any events there that explain what happened to the rest of your files?

When was the last time you could see all of your content on www.dropbox.com?

I absolutely hate these stupid games puzzles. They are bad and you should feel bad for ever implementing them. I couldn't subscribe to a dropbox plan because of them. 

This new Captcha is terrible - I could not login to my Business Dropbox account from Chrome. Multiple attempts wasting time each time, it reports I have passed then asks me to try again - Totally frustrating.  You've give me a good reason to start the move to OneDrive.

I have the same problem, stupid idea to make this capcha.

I'm unable to log in to my Dropbox free account due to the new games CAPTCHA. The puzzle doesn't work reliably and has already cost me over 30 minutes trying to access my account. This is a serious usability issue, and unless a fix or alternative is provided, I’ll have to stop using Dropbox entirely. A more accessible and efficient CAPTCHA solution is urgently needed.

Hey Marcsi & MorrisAnglis - sorry to hear you're having issues with this and thanks for sharing your thoughts with us.

I've logged your feedback ion our system and you can let us know if you have anything else to add.

If you happen to be having issues with this in the future, please try clearing your browser's cache and/or another browser. 

I hope this helps a tad.