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Reactivate Deactivated Account
I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?
There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
30 Replies
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Will like to reactivate my Dropbox, cannot tell why it went off when I have been using it all the time.
- Mark
Super User II
As has been said they cannot be reactivated.
please i need to reactive my old e-mail
Wie reaktiviere ich mein altes Konto wieder?
- Rich
- I never received an email warning me that my account would be deleted. They advertise that your photos are safe here. It is complete bull. And now you are saying the send an email to reactivate your account is bull? This is a total scam! I have now lost photos of my children that I will never be able to retrieve and there is NO customer service? This is an awful product and I warn people against using it!!!
Einaphets wrote:
I never received an email warning me that my account would be deleted. They advertise that your photos are safe here. It is complete bull. And now you are saying the send an email to reactivate your account is bull? This is a total scam! I have now lost photos of my children that I will never be able to retrieve and there is NO customer service? This is an awful product and I warn people against using it!!!I don't know when you wrote your email....but I feel the same way as you. Dropbox deleted my account too where I had pictures of my children and parents (my dad now deceased). I would give anything to get them back. The email they sent notices too, I never used.....I didn't know that you had to go in all the time to keep it activated. I to thought my pictures were safe. I'm furious and would cry if I knew it would bring back my lost photos. Please is there anything that anyone can do at Dropbox?
- That is why I got this E-mail from the Dropbox team telling me otherwise...???? What explains this??? "We see you signed up for a Dropbox account using the email ...................o.com. An account under the same email was recently closed due to inactivity. If you wish to recover the contents of your old account, we may be able to help. Please contact us at reactivating-help@dropbox.com for assistance. Thanks! - The Dropbox Team"
- Rich
emilynielsen wrote:
That is why I got this E-mail from the Dropbox team telling me otherwise...???? What explains this???That doesn't say anything about reactivating an account. It mentions help recovering files. If the account was recently deactivated then they might be able to help recover some files.
Also, their policy or methods could have changed. The original post for this question was made nearly two years ago, and the follow-ups that have been answered since then were done so with the information available at the time. Only way to know if it can be done is to ask them as no one here on this user-supported forum can assist with this. You need to talk to Support at the email address they gave you.
- Jane
Dropbox Staff
Hey emilynielsen,
Thanks for getting in touch with us on Community!
Please note that if your password has expired, we can help you with that through our Support channel. Would you mind writing in to us, briefly describing the case and letting me know a ticket ID in your reply, so that I look into it?
Thank you in advance, looking forward to your reply!
Kind regards,
JaneA
