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Reactivate Deactivated Account
I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?
There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
30 Replies
Replies have been turned off for this discussion
- İ am trying to reaktivate my clozed account due inactivity
- Rich
Super User II
yadigar0412 wrote:
İ am trying to reaktivate my clozed account due inactivityAs has been stated numerous times in this thread, you cannot reactivate an account that has been deleted. If it was recently deleted then Dropbox Support may be able to help you recover the content, but the account is likely gone. The only way to know what can be done is to contact Support.
Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users). - Jane
Dropbox Staff
Hey
@JaneA- my account has been deactiavted but there was no reason too i thought i was logging in every day to it since i can not reactivate it i would atleast like to recover files from it.
- Rich
TeresaK wrote:
my account has been deactiavted but there was no reason too i thought i was logging in every day to it since i can not reactivate it i would atleast like to recover files from it.
The only thing you can do is contact Support for assistance.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users). - Then why would they send you an email that says your account has been deactivated. To reactivate and try to recover your files please contact us at? reactivating-help@dropbox.co
No need to respond to this post. It is over 2 years old and was resolved years ago.
[ Email address removed by Jane for Security reasons. Please try to avoid sharing personal information on public Forums in the future. ]
- Jane
