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Forum Discussion
Safe to block emails from @email.dropbox.com?
We are receiving a lot of emails claiming to be from Dropbox. They all contain the same domain of @email.dropbox.com. I checked The domains that Dropbox uses in an official capacity - Dropbox Help and am not seeing that domain there. I am going to block the domain system wide, but I wanted to confirm your list of official domains is up to date before enabling the block.
7 Replies
- Megan
Dropbox Community Moderator
Hi Fakeemailcheck, let's jump right into this!
Can you confirm and let me know what's in these emails that you receive from Dropbox Email.dropbox.com?
Keep me posted, and we'll take it from there!
The emails typically contain one-time security codes, notifications of connecting new apps to dropbox, and reminders of documents shared by another person. The emails always have a long sting of text followed by the mentioned domain, such as 010001881ee3cae3-32dfa7df-1d6e-435e-92d1-5c0ff9c7f27c-0000000@email.dropbox.com . Any links involved go to dropbox pages that I am unable to access because I'm not the intended recipient
- Megan
Hey Fakeemailcheck, can you send me a screenshot of the email address you mentioned, along with the body of the email, please?
Hi,
We have been receiving emails from that same domain and its not listed on your list of official dropbox domains, here it is the email and sender info, we want to know if this is legit email
this is the email
- Megan
Hey AdminSFCOS, I hope you're doing well!
It seems this is a legitimately Dropbox email, informing you about some deletions related to your account.
The email address on the second screenshot is a confirmed Dropbox domain.
As for the second screenshot it looks like an Email Header or an Internet Header which is usually related to the metadata that accompanies every email and contains detailed information.
I hope this helps!
Hi Megan,
Thanks for your reply, but can you indicate me where this domain "email.dropbox.com" is listed?
- Megan
Hey AdminSFCOS, in the Help Center article, you should be able to find the dropbox.com domain there, as seen on your second screenshot, and the actual email that you received.
If you don't feel like clicking the email, you should be able to click on your events page here, and check for any deletions there.
As for the first screenshot, and the details there: would you be able to let me know more in regards to the steps that you followed, in order to obtain the info shown there?
