Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

IMExperts's avatar
IMExperts
Helpful | Level 5
3 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue.   I made a ...
account access
Create or delete account
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi IMExperts, for security reasons, I've gone ahead and removed your link, since it can cause too much traffic to your Dropbox account. 

 

Could you try clicking the camera-like icon, and attaching your screenshot directly to us? 

IMExperts's avatar
IMExperts
Helpful | Level 5
3 years ago

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi IMExperts, thanks for the screenshot! 

     

    Can you check that your credentials are still saved using these steps?

     

    Also, is it possible that you accidentally created two accounts here? One with the "Hide my email" feature, and one with your iCloud email? 

    • IMExperts's avatar
      IMExperts
      Helpful | Level 5
      3 years ago
      Hi Megan,

      Yes exactly, that’s what actually happend.

      I’m using dropbox for more than a decade and at that time there was no any option to Sign in with Apple. So, I created my account using the iCloud email. Now I thought to integrate it with Sign in with Apple. Because it’s much easier to login your account instead of tyling the email and password manually. But I mistakenly check the Hide my email option while signing in and it created qnother fresh account which I had to delete. But now when I try to sign in it shows account disabled message.

      I hope it explains everything.

      Thank you
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey IMExperts, sorry to jump in here.

         

        Can you please use the steps in this article to deactivate the "Hide My Email" option for your Dropbox and then try to sign in with Apple again, to see if that helps?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!