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Originalwarby's avatar
Originalwarby
Explorer | Level 3
4 years ago
Solved

Someone changed the email address on my account

Please help!   Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password. How do I access my files before...
account access
Account Settings
security
  • Rich's avatar
    Rich
    4 years ago
    Originalwarby wrote:

    Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Xxxggghhh917's avatar
Xxxggghhh917
Explorer | Level 3
3 years ago

No they are individual accounts sharing one folder with all of our content.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Xxxggghhh917, since the accounts are all individual ones, then you'd need to submit a ticket from the email address linked to each individual account that was compromised. 

 

You can do this, using this page. 

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