We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Abdu1
2 years agoExplorer | Level 3
Someone used my email to create an account
Someone created a dropbox account using my personal email (it was identical but without a point. For example name.surname@mail.com and surnamename@mail.com) I didn't have a dropbox account so this p...
elkhoury
2 years agoNew member | Level 2
i had same issue, someone create a account with my email [removed] (i never used for dropbox until this happen) and uploaded like 50 photos of her family but i notice because i had some verification email , so i enter change password because was my email i don't know how she register with it i know it was an error because her name [removed]. but now i have my dropbox with her photos i wanna give back her photos how i do that. how do i contact her. this was back in 2013 but i got this account forgotten but now i want to resolve this problem because i know this photos maybe important to her a lot of memories of family.
[personal information removed per the Community's Guidelines]
Rich
Super User II
2 years ago
elkhoury wrote:
i had same issue, someone create a account with my email ... but now i have my dropbox with her photos i wanna give back her photos how i do that. how do i contact ...
There's no way for you to contact her unless you already know her email address. Dropbox won't have that information, and even if they did, couldn't give it to you.
Best to just delete the photos and move on.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!