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DownTime's avatar
DownTime
Explorer | Level 3
2 years ago

Stuck in the infinite loop and can't access my account

My longtime account with all my personal design work in it decided to ask me for verification.  Except it sends that confirmation email to an old Gmail account I had ages ago when I set Dropbox up.  ...
account access
security
DownTime's avatar
DownTime
Explorer | Level 3
2 years ago

Ah ha, so there are actual humans out there, thats a good sign.  Thanks for your reply.  I've poked around on the support link under your signature a bit looking for the form you might be referring to, but only got caught in the loop of the "Can't sign in"/Chatbot cycle.  I'll definitely start a request from a signed-out incognito broswer & pursue that route, but do you have a link handy to that form?  Thank you Walter, Pete

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi DownTime, sorry to jump in here! 

 

Here is your link. If you end up opening a ticket with our Support, feel free to let us know the number here. 

 

If you face any other issues, we're here! 

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