Forum Discussion

anatolii belikov's avatar
anatolii belikov
New member | Level 2
3 years ago

TEAMs account disabled

Hey there, My business's Dropbox TEAMs account was blocked last Friday without notifications, explanations or anything. All my employees have lost access to their Dropbox accounts as well. My ...
account access
dropbox business
karianthonyceo's avatar
karianthonyceo
Explorer | Level 4
2 years ago

I just got an email that said I was removed from MY business TEAM account.  When I try to login it says my account has been DELETED.  This is SO frustrating.  DId they ever get back to you or what was the outcome?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I’m sorry to hear about this, karianthonyceo. 

     

    Just to clarify, did your Business team have any other admins? Is it possible that one of them accidentally deleted your Dropbox account? 

     

    Can you send me a screenshot of the email you received, so that I can take a look? Please make sure to mask any personal info that may be showing, like your email address.

    • karianthonyceo's avatar
      karianthonyceo
      Explorer | Level 4
      2 years ago
      How do I send this to you??? There’s no attachment option on here? How do I contact you?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey karianthonyceo, you should be able to see a camera icon above the reply box and if you click on it you'll be able to attach your screenshot.

         

        If you're on a mobile browser, you might need the desktop version of the website to see the upload button.

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