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anatolii belikov's avatar
anatolii belikov
New member | Level 2
3 years ago

TEAMs account disabled

Hey there, My business's Dropbox TEAMs account was blocked last Friday without notifications, explanations or anything. All my employees have lost access to their Dropbox accounts as well. My ...
account access
dropbox business
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Kanthony, sorry to hear about this situation.

 

The email you received indicates that there was another admin on the Dropbox Business team, who seems to have removed you from it.

 

Only someone who is an admin can give admin privileges to someone else on the team or remove them from it.

 

Do you remember who the other members were? Is there a way of contacting them, to find out who the current admin on the team is, so that they can restore you?

  • karianthonyceo's avatar
    karianthonyceo
    Explorer | Level 4
    2 years ago

    I have 1 person who is checking later to see if they can still access the account.  However, is there a way to find out who would've had access?  I think I have been hacked.... and since this is TIME sensitive.... there has to be a way since I am the one PAYING for the account and always have been I am concerned my financial information is accessible and my CONTENT is being accessed.  

    • karianthonyceo's avatar
      karianthonyceo
      Explorer | Level 4
      2 years ago

      also is there a way to actually SPEAK to someone?  This back and forth is really frustrating!  I pay for the premium business account but since I got removed from my own team I can't access it because everything says to LOGIN!

      • karianthonyceo's avatar
        karianthonyceo
        Explorer | Level 4
        2 years ago

        None of the dropbox links work, so it appears the entire account has been deactivated.  I did receive an email saying I was out of storage and to remove files or upgrade storage.  Could THAT be what is happening?  Because you are going to permanently delete everything in 5 days it is important to figure this out ASAP!  Can you find the account through my credit card I use to pay for the account?  Please help...  This is affecting my business severely!

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