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TEAMs account disabled
Hey there, My business's Dropbox TEAMs account was blocked last Friday without notifications, explanations or anything. All my employees have lost access to their Dropbox accounts as well. My ...
Ticket #23293123
The possibility is that an old employee was able to signin and was made administrator, then removing ME (*the account holder, company owner and paying party) from the TEAM. I have proof of transaction prior emails associated with the account as well as documents that verify I am the rightful owner of the account. I am not certain this is the case, as the other option is that I have been hacked. EITHER WAY, I can prove the account removed me wrongfully and would like access to remove EVERYONE, reset the settings and have access to my documents and files.
The ticket number has been listed at the beginning of this email.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks, karianthonyceo! I was able to find your ticket in our system, and I’ve also left an internal note for the agent who handles your case. They’ll get back to you as soon as possible.
I am being led in circles, and with there only being a few days before you say my account will be COMPLETELY deleted.... I am sick to my stomach stressed about this. HIGHLY unsatisfied with the lack of communication, waiting DAYS and still no resolve. I should be able to PROVE that this has been my account, my content and me paying for the billing on the account and access it to solve the problem. However, because I get general responses in email and sent on wild goose chases on this community board, I have no faith that this will get resolved at all. This is a HUGE devastation to my business, and the fact that I can't even REMOVE my credit card information on an account that has been hijacked from me, concerns me.
- Mark
Super User II
anatolii belikov and Kanthony - you are posting from two accounts I notice. I'm clutching at straws here but any chance when you are looking for files etc. its on the wrong one by accident?
No, it made me create an account from my mobile device and one from my computer. I have been monitoring every response as I am running out of time. That is the only reason I have 2 usernames.
