Forum Discussion

anatolii belikov's avatar
anatolii belikov
New member | Level 2
3 years ago

TEAMs account disabled

Hey there, My business's Dropbox TEAMs account was blocked last Friday without notifications, explanations or anything. All my employees have lost access to their Dropbox accounts as well. My ...
account access
dropbox business
Kanthony's avatar
Kanthony
Explorer | Level 3
2 years ago

I am being led in circles, and with there only being a few days before you say my account will be COMPLETELY deleted.... I am sick to my stomach stressed about this.  HIGHLY unsatisfied with the lack of communication, waiting DAYS and still no resolve.  I should be able to PROVE that this has been my account, my content and me paying for the billing on the account and access it to solve the problem.  However, because I get general responses in email and sent on wild goose chases on this community board, I have no faith that this will get resolved at all.  This is a HUGE devastation to my business, and the fact that I can't even REMOVE my credit card information on an account that has been hijacked from me, concerns me.  

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

anatolii belikov and Kanthony  - you are posting from two accounts I notice. I'm clutching at straws here but any chance when you are looking for files etc. its on the wrong one by accident?

  • Kanthony's avatar
    Kanthony
    Explorer | Level 3
    2 years ago

    No, it made me create an account from my mobile device and one from my computer.  I have been monitoring every response as I am running out of time.  That is the only reason I have 2 usernames.

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