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Denver1's avatar
Denver1
Helpful | Level 5
2 years ago
Solved

The Dropbox Passwords extension for Firefox isn't working after reinstalling my Windows OS.

I recently had to reinstall windows and thus firefox and Chrome too.  The dropbox passwords extension for Chrome works just fine.  Firefox does not.  I also loaded Waterfox, just to try it...no luck.

  • Ok, geez...I'm an idiot.  Found the puzzle piece and it now shows up as a drop down. So sorry.

5 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Denver1! Thanks for posting on our forum today. 

    Can you specify what happens exactly with the Dropbox Passwords extension on your Firefox browser? 

    Any relevant screenshots you can send will be much appreciated, so that I can have a visual, as well.

    At the moment, there are specific browsers that are supported by Dropbox, so we generally recommend using them with their most updated versions (you can see more details on this here).

    Keep me in the loop for any updates.

  • Denver1's avatar
    Denver1
    Helpful | Level 5
    2 years ago

    I'm using Firefox (which is on your list) 133, so way past the 63 requirement.  The Passwords icon on the menu bar (as seen below) is missing.  It works on Chrome.  It works on Edge.  But I use Firefox, and it's doesn't work.  I have uninstalled Firefox, run a registry cleaner afterwards, and reinstalled...and nothing.  Very frustrating. The extension is partially working, as it shows up when I go to a web page that requires a login...and it populates just fine.  If there was even some other way of accessing the Dropbox PW screen...I could maybe live with a work around.  I wouldn't like it, but maybe could live with it.  Geez, just last month I was telling a friend how much I like DB PW as a password manager.  Please help

  • Denver1's avatar
    Denver1
    Helpful | Level 5
    2 years ago

    Ok, geez...I'm an idiot.  Found the puzzle piece and it now shows up as a drop down. So sorry.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Denver1, thanks for the update, and I'm glad to hear you were able to resolve this matter.

     

    Enjoy your weekend!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi Denver1, It’s great to hear your issue is resolved and hey, thanks for circling back and letting us know. That’s what makes this community so valuable 🤗!

    By the way, I’m Theresa, one of the Community Managers here at Dropbox HQ 👩‍💻. I’d love to hear more about how you use Dropbox in your day-to-day and which features you find most helpful 💪.

    Looking forward to hearing your insights 🙌!

    T 😺 (Dropbox Community Manager)

     

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