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ZachYoder's avatar
ZachYoder
New member | Level 2
2 months ago

"Two-factor authentication text message couldn't be sent" error

Hello,

I am unable to get the 2FA text sent to login to my Dropbox account. 

I get the error: Two-factor authentication text message couldn't be sent. <a href="/help/364">Help</a> 

This is happening on ALL platforms and devices. Please help! 

 

account access
security

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Sorry to hear that, ZachYoder.

    Since this issue requires access to info specific to your account, I'd suggest reaching out to our support team directly.

    To do so, open a private browsing/incognito window on your browser and go to this page without logging in to your account.

    Submit your request and send us your ticket number.

    Thanks.

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