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Unable to access my Dropbox account because the email I used for the account isn't active.
I am unable to access important data in my Dropbox account because the email I used for the account has been deactivated, and I cannot receive the two-step verification codes. I have contacted my email service provider, and they confirmed that it is impossible to recover the email account. Is there anything I can do to regain access to my Dropbox account? I have tried recovery attempts three times, and now the account is locked, so I cannot make further attempts.
Thank you.
8 Replies
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- Megan
Dropbox Community Moderator
Hey rarab2, let's jump right into this!
I'd like to clarify if you're talking about our multi-factor authentication or about our one-time security code.
Let me know more, and we'll take it from there!
It's a secondary authentication issue. Because I know the email and password of the account, but it requires secondary authentication, but I can't get the mail with the deleted email.
- Mark
Super User II
If you do not have access to the email its unlikely you can do so: https://help.dropbox.com/account-access/lost-email-access
However, you need to contact Dropbox support via www.dropbox.com/support while not logged in that even includes here. Its usually easier to use an incognito window.
- Megan
I see, rarab2!
Based on everything you mentioned, and especially because you mentioned the email access, it sounds like this has to do with our one-time security code.
I'd most likely require to check some account-specific info so I suggest we switch to email in order for us to have a closer look together. What do you think?
Please help me with anything. I have to make use of important data. Thank you.
Please contact me at this profile email address, thank you.
