Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
jhurtado
3 months agoNew member | Level 2
Unable to delete account (Error 500)
Dropbox Basic membership
Question or Issue
When I try to delete the account, I get an error 500 error on the last step. I do not have any pending downgrade from a higher tier, and I have tried on several browsers over several days. Screenshot below:
Help!
5 Replies
- Walter3 months ago
Dropbox Community Moderator
We're happy to hear it's sorted after all and thanks for keeping us in the loop too jhurtado
Enjoy the remainder of your week and take care!
- jhurtado3 months agoNew member | Level 2
After some back and forth with support, they were finally able to remove my dropbox account for me by my request. Thank you!
- Megan3 months ago
Dropbox Community Moderator
Hey jhurtado, thanks for the heads up!
I definitely see where you're coming from, and how important that is to you.
I deeply appreciate your patience while our team is working to resolve this. I've left an internal note for the agent working on your case.
Hang tight, and they'll get back to you as soon as possible. Thank you so much!
- jhurtado3 months agoNew member | Level 2
I had some initial contact from support via email, but have not received any additional communication since last Tuesday. I'm still having the same issue.
- Walter3 months ago
Dropbox Community Moderator
Hey there jhurtado - thanks for flagging this with us.
Since this persists across multiple web browsers, I've just gone ahead and sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.
Thanks!
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!