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anonymous's avatar
anonymous
4 months ago

Unable to delete account. Getting error: "something went wrong, an unknown error occurred".

I am unable to delete my Dropbox account.  created the account with my Apple ID and private relay for email. when trying to delete from the app, I got an error saying “something went wrong, an unk...
Create or delete account
maher1982's avatar
maher1982
Icon for Super User rankSuper User
4 months ago

Hi, Can you visit your Plan page here, what plan does it show exactly there?

If you're on a paid plan, or even a free team structure, you'll not be able to "delete" the account.

  • anonymous's avatar
    anonymous
    4 months ago

    I am just on basic at the moment 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 months ago

      Have you tried a different browser?

      Cleared cache and cookies etc.?

      • anonymous's avatar
        anonymous
        4 months ago

        Yeah, tried on safari and chrome 

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