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anonymous's avatar
anonymous
4 months ago

Unable to delete account. Getting error: "something went wrong, an unknown error occurred".

I am unable to delete my Dropbox account.  created the account with my Apple ID and private relay for email. when trying to delete from the app, I got an error saying “something went wrong, an unk...
Create or delete account
maher1982's avatar
maher1982
Icon for Super User rankSuper User
4 months ago

Hi, Can you visit your Plan page here, what plan does it show exactly there?

If you're on a paid plan, or even a free team structure, you'll not be able to "delete" the account.

anonymous's avatar
anonymous
4 months ago

I am just on basic at the moment 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    Have you tried a different browser?

    Cleared cache and cookies etc.?

    • anonymous's avatar
      anonymous
      4 months ago

      Yeah, tried on safari and chrome 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey anonymous, thanks for posting here!

        Interesting behavior. Can I send you an email, in order for us to possibly escalate your case to our Specialized agents?

        Let me know more!

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