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anonymous's avatar
anonymous
4 months ago

Unable to delete account. Getting error: "something went wrong, an unknown error occurred".

I am unable to delete my Dropbox account.  created the account with my Apple ID and private relay for email. when trying to delete from the app, I got an error saying “something went wrong, an unk...
Create or delete account
anonymous's avatar
anonymous
4 months ago

I am just on basic at the moment 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago

Have you tried a different browser?

Cleared cache and cookies etc.?

  • anonymous's avatar
    anonymous
    4 months ago

    Yeah, tried on safari and chrome 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey anonymous, thanks for posting here!

      Interesting behavior. Can I send you an email, in order for us to possibly escalate your case to our Specialized agents?

      Let me know more!

      • anonymous's avatar
        anonymous
        3 months ago

        yes please. Can you send me a message on here to conform the email address first?

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