Forum Discussion

anonymous's avatar
anonymous
12 months ago

Unable to delete account. Getting error: "something went wrong, an unknown error occurred".

I am unable to delete my Dropbox account.  created the account with my Apple ID and private relay for email. when trying to delete from the app, I got an error saying “something went wrong, an unk...
Create or delete account
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey anonymous, thanks for posting here!

Interesting behavior. Can I send you an email, in order for us to possibly escalate your case to our Specialized agents?

Let me know more!

anonymous's avatar
anonymous
12 months ago

yes please. Can you send me a message on here to conform the email address first?

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