Forum Discussion

dnicke's avatar
dnicke
New member | Level 2
2 years ago

Unable to delete my account - says user ID and password don't match

I've been trying to delete my account.  I've never used this account since I first opened it a month or two ago.   Today,  I followed the instructions, entered my password (it doesn't provide a place...
Create or delete account
Dropbox Passwords
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Neccros - sorry to hear you're having issues with this.

 

Could you try clearing your browser's cache or using another browser and let us know if this persists?

 

If It does, please send us a screenshot so that we can have a visual of the error you're getting too. 

Neccros's avatar
Neccros
New member | Level 2
2 years ago

You didn't read my post

 

"Change the password, same thing... did this on multiple computers and my phone..."

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