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dnicke's avatar
dnicke
New member | Level 2
1 year ago

Unable to delete my account - says user ID and password don't match

I've been trying to delete my account.  I've never used this account since I first opened it a month or two ago.   Today,  I followed the instructions, entered my password (it doesn't provide a place...
Create or delete account
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi there Neccros - sorry to hear you're having issues with this.

 

Could you try clearing your browser's cache or using another browser and let us know if this persists?

 

If It does, please send us a screenshot so that we can have a visual of the error you're getting too. 

Neccros's avatar
Neccros
New member | Level 2
1 year ago

Sorry this whole experience is frustrating as hell.... 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    You mentioned different devices, not different web browsers Neccros 

     

    Anyhow, if you still get the same results, please let us know and we'll reach out via email to investigate further. 

    • Neccros's avatar
      Neccros
      New member | Level 2
      1 year ago

      I used chrome, Firefox and the Samsung browser on my phone

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Thanks for clarifying that for me Neccros 

         

        I've just sent you an email to have a better look internally, so please take a look at your inbox and we'll take it from there. 

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