Forum Discussion

dnicke's avatar
dnicke
New member | Level 2
2 years ago

Unable to delete my account - says user ID and password don't match

I've been trying to delete my account.  I've never used this account since I first opened it a month or two ago.   Today,  I followed the instructions, entered my password (it doesn't provide a place...
Create or delete account
Dropbox Passwords
security
Neccros's avatar
Neccros
New member | Level 2
2 years ago

Sorry this whole experience is frustrating as hell.... 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You mentioned different devices, not different web browsers Neccros 

 

Anyhow, if you still get the same results, please let us know and we'll reach out via email to investigate further. 

  • Neccros's avatar
    Neccros
    New member | Level 2
    2 years ago

    I used chrome, Firefox and the Samsung browser on my phone

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for clarifying that for me Neccros 

       

      I've just sent you an email to have a better look internally, so please take a look at your inbox and we'll take it from there. 

      • Neccros's avatar
        Neccros
        New member | Level 2
        2 years ago

        after many attempts, I tried once again and it seems to have FINALLY let me delete my account.   No idea why all of a sudden it decided to work, but believe me I tried many times unsuccessfully to delete it this morning. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!