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Forum Discussion

recrucial's avatar
recrucial
Helpful | Level 6
4 years ago
Solved

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
account access
desktop
Error Messages
  • Capital House's avatar
    Capital House
    4 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

recrucial's avatar
recrucial
Helpful | Level 6
4 years ago

Hi Walter,

No luck! Checked and tried both suggestions as well as ensuring I have most up to date settings/browsers etc and even resetting the IP address.

So frustrating!

recrucial's avatar
recrucial
Helpful | Level 6
4 years ago

When logging on a new laptop my account auto-redeemed HP Promo, now when trying to login to another new HP laptop it will not allow sign in as the Dropbox for S mode is showing as Dropbox + HP, is there a way to either remove the promo from my current account so I am able to login or a way to stop the Dropbox recognising its another new HP device?

I have been unable to login for days and access my work documents so becoming increasingly frustrated!

  • Jammas's avatar
    Jammas
    Explorer | Level 3
    4 years ago

    Have you solved this issue.  I am about done with Dropbox... I also have work info that I have to access.     

    • recrucial's avatar
      recrucial
      Helpful | Level 6
      4 years ago

      Nope! Still here without access to my stuff 😥

      • ProfJeff's avatar
        ProfJeff
        New member | Level 2
        4 years ago

        I  have the same problem. It worked fine until I upgraded to Windows 11. I have uninstalled the app, reinstalled the app, and I get the endless Captcha loop as well. It works on my phone so I know my account is ok. I think something has not been updated in the app to work with the latest update from the MS group. 

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