Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

recrucial's avatar
recrucial
Helpful | Level 6
4 years ago
Solved

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
account access
desktop
Error Messages
  • Capital House's avatar
    Capital House
    4 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

Jammas's avatar
Jammas
Explorer | Level 3
4 years ago

Have you solved this issue.  I am about done with Dropbox... I also have work info that I have to access.     

recrucial's avatar
recrucial
Helpful | Level 6
4 years ago

Nope! Still here without access to my stuff 😥

  • ProfJeff's avatar
    ProfJeff
    New member | Level 2
    4 years ago

    I  have the same problem. It worked fine until I upgraded to Windows 11. I have uninstalled the app, reinstalled the app, and I get the endless Captcha loop as well. It works on my phone so I know my account is ok. I think something has not been updated in the app to work with the latest update from the MS group. 

  • recrucial's avatar
    recrucial
    Helpful | Level 6
    4 years ago

    Hopefully one of the DropBox team will reply sometime soon with a resolve for us all!

  • DonutDaddy's avatar
    DonutDaddy
    New member | Level 2
    4 years ago
    I had to reinstall Windows 10 due to network issues, and now I’m having the same problem. I can’t log in and I can’t access my work files.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!