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Forum Discussion

recrucial's avatar
recrucial
Helpful | Level 6
4 years ago
Solved

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
account access
desktop
Error Messages
  • Capital House's avatar
    Capital House
    4 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

svensven's avatar
svensven
Explorer | Level 4
4 years ago

All you suggest have already been tried out. The problem is reported one week ago, and we are desperately in need of a solution.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi everyone, I hope you’re all doing great. 

 

For anyone who’s still having this issue, can you please go here and open a ticket/email with our support team? 

 

After you’ve done so, please make sure to send me your ticket numbers here.

 

Thanks!

  • bdipert's avatar
    bdipert
    Explorer | Level 3
    4 years ago

    I'd be happy to submit a ticket if I could figure out how to do so. I can't seem to get past the "Chatbot", which offers up unhelpful suggested answers to whatever question I enter ("can't log into Dropbox using the S Mode app") but seems uninterested in letting me proceed to actually file a ticket.

     

    More precise instructions, ideally bypassing the annoying Chatbot, would be greatly appreciated.

     

    I'm using the "S Mode" app on a Surface Pro X running Windows 11 for Arm, by the way....because Dropbox still refuses to release a full-featured Dropbox client for Windows for Arm...grr....

    • recrucial's avatar
      recrucial
      Helpful | Level 6
      4 years ago

      Hi Nancy 

      I have this issue also!

      • Chris12345's avatar
        Chris12345
        New member | Level 2
        4 years ago

        I have this issue also

  • svensven's avatar
    svensven
    Explorer | Level 4
    4 years ago

    Following your suggested link I get two possibilites: Ask Dropbot or Visit he Community. I can't see there is any possibility of filing a ticket there.

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