Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

recrucial's avatar
recrucial
Helpful | Level 6
4 years ago
Solved

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
account access
desktop
Error Messages
  • Capital House's avatar
    Capital House
    4 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi everyone, I hope you’re all doing great. 

 

For anyone who’s still having this issue, can you please go here and open a ticket/email with our support team? 

 

After you’ve done so, please make sure to send me your ticket numbers here.

 

Thanks!

bdipert's avatar
bdipert
Explorer | Level 3
4 years ago

I'd be happy to submit a ticket if I could figure out how to do so. I can't seem to get past the "Chatbot", which offers up unhelpful suggested answers to whatever question I enter ("can't log into Dropbox using the S Mode app") but seems uninterested in letting me proceed to actually file a ticket.

 

More precise instructions, ideally bypassing the annoying Chatbot, would be greatly appreciated.

 

I'm using the "S Mode" app on a Surface Pro X running Windows 11 for Arm, by the way....because Dropbox still refuses to release a full-featured Dropbox client for Windows for Arm...grr....

  • recrucial's avatar
    recrucial
    Helpful | Level 6
    4 years ago

    Hi Nancy 

    I have this issue also!

    • Chris12345's avatar
      Chris12345
      New member | Level 2
      4 years ago

      I have this issue also

      • Chris12345's avatar
        Chris12345
        New member | Level 2
        4 years ago

        Hi,

        I cannot login via Windows 11s App.

        It keeps me in a "I am not a robot" loop from reCAPTCHA

        Tried everything and running out of ideas...

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!