Forum Discussion

rLm6m's avatar
rLm6m
New member | Level 2
3 years ago

Unexpected message from Dropbox. Is it safe?

I did not expect any contact from Dropbox, ever. However, I received a message saying I had a message waiting on Dropbox. My wife received the same message one day before me. Why would I receive a...
account access
Error Messages
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rLm6m, welcome to our Community! 

 

Can you let me know if the email is coming from one of these, official Dropbox domains? If so, then it's Dropbox-related indeed, and safe. 

 

If you have any relevant screenshots of the message, that'd be amazing, in order for us to have a visual too. Just make sure none of your personal info is visible there. 

 

Keep me posted, and we'll take it from there! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!