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Trainer232's avatar
Trainer232
Explorer | Level 4
3 years ago

Users spoofing our company for cyber fraud

We were contacted by a dropbox sales person  (Vicki Shen) stating that we have 89 drop box accounts tied to our companies email domain. We don't use dropbox. I had asked how can I address possible im...
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update on this, Trainer232.

 

Do you perhaps have a reference or ticket number for this communication, so I can investigate further?

Trainer232's avatar
Trainer232
Explorer | Level 4
3 years ago

It is email communication. Vicki Shen won't put me in contact with anyone to create a ticket and I can't find ANYTHING online from dropbox to talk with someone.Everything goes to a chat bot. No email. No phone number. No support ticket request option. No security contact. Lots of sales contact info though.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, Trainer232 and happy Monday.

     

    Can I actually send you an email, so we can look a bit further into this?

    • Trainer232's avatar
      Trainer232
      Explorer | Level 4
      3 years ago

      Yes Please!

      Thank You!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Not a problem! I've just sent you an email, so we'll continue there.

         

        Cheers!

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