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aleksandrus's avatar
aleksandrus
New member | Level 1
26 days ago

Verification code never arrives for alias emails.

I have a main email account, like "main@mydomain.com".

I have several alias emails, like "dropbox@mydomain.com", "netflix@mydomain.com", etc.

Verification code sent to "main@mydomain.com" arrives, but "dropbox@mydomain.com" never arrives. What is the problem with Dropbox and email aliases? How can we solve it?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey aleksandrus, thanks for posting on our Community!

    Is it safe to assume that the alias emails are linked to a different Dropbox account than the main email?

    Or are you referring to secondary emails that you can add to your Dropbox account? Can you also try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again?

    Let me know how it goes.

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