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audrey smondack's avatar
audrey smondack
Explorer | Level 4
6 years ago
Solved

Want to delete my account - no option available in General setting

I want to delete my account and everything, doc anfd files related BUT unlike what it is said in help center there NO "delete account" option in General settings. Please procede ASAP !!   I'm fur...
security
  • Rich's avatar
    Rich
    6 years ago
    audrey smondack wrote:

    I want to delete my account ... there NO "delete account" option in General settings.

    The option to delete your account should be found at the bottom of your Account page. If you're a member of a team then you won't be able to delete your account. You would need to contact the team admin in that case.

     

     

gracesara's avatar
gracesara
Explorer | Level 3
6 years ago

I've followed the instructions to delete my account but there is no delete account option under Plan. What do I do? 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi gracesara, I hope you're well today!

 

When you have the chance please check out the posts in this thread here. I moved your comment over here as you're having the same issue as the OP.

 

Let me know if the info here helps!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for posting chriscampbell!

     

    When you have the chance, please check out my previous post here and let me know if that info helps.

     

    Let me know if you have any questions!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the update chriscampbell.

     

    Would you mind sending me a screenshot of your plan page?

     

    If you ever tried out a Business trial, your account could have been reverted to a free team after the trial expired. 

     

    In this case, the account would show as Basic, but just underneath it would also show "A member of xyz account".

     

    Keep me posted!

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