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Katja business's avatar
Katja business
New member | Level 2
9 months ago

We can't access the account with two factor code enabled, as the email is deleted

Hi We have a business account with Dropbox. It was created using a former employee's email. I can't log in and change the email address because two-factor authentication is enabled. The email has...
account access
security
two factor authentication
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Katja business, thanks for bringing this to our attention.

Is the email address part of your business domain, or is it from a public email provider?

Are you certain that you can't recreated the email address in order to temporarily regain access to your Dropbox account?

This will help me to assist further!

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