Forum Discussion

Katja business's avatar
Katja business
New member | Level 2
9 months ago

We can't access the account with two factor code enabled, as the email is deleted

Hi We have a business account with Dropbox. It was created using a former employee's email. I can't log in and change the email address because two-factor authentication is enabled. The email has...
account access
security
two factor authentication
Katja business's avatar
Katja business
New member | Level 2
9 months ago

Thanks for a quick answer. Our emails are hosted by a smaller provider who is difficult to reach.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
Katja business wrote:

Our emails are hosted by a smaller provider who is difficult to reach.

Getting your ESP to recreate the email address will likely be the quickest method. Otherwise you may not be able to gain access to the account.

 

If you're unable to do that you can try contacting Support, but they may not be able to help you. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!