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Forum Discussion

Marcey Rodriguez's avatar
Marcey Rodriguez
New member | Level 2
4 months ago

We need access to a deceased person's Dropbox account (we represent the brother of the deceased).

Dropbox Plan: N/A Are you a Team Member or Admin?: N/A Do you have access to the email linked to the account?: N/A Are there any devices connected to your Dropbox account?: N/A Question or Issue ...
account access
File access
security
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
4 months ago

Hey there, thanks for dropping by the forum. 

First off, very sorry for your loss. 

Refer to the following help article. When you go to the Support page as it instructs, make sure you're not signed in to any account, even these forums, and you'll see an option for not being able to sign in. It's best to use a private or Incognito window in your browser to make sure you're not signed in.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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