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vvvsh's avatar
vvvsh
New member | Level 2
9 months ago

"You've tried to add 2FA with SMS too many times. Please try again after 24 hours."

Hello, team! When I enter my phone number trying to set up two-step authentication, I get this message the first time and all subsequent times I enter my phone number: "You've tried to add two-step...
account access
Error Messages
two factor authentication
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi vvvsh, thanks for bringing this to our attention.

Are you able to add two-step verification using a different authentication method on your account?

This will help me to assist further!

  • Ciaa's avatar
    Ciaa
    Explorer | Level 3
    8 months ago

    Hi Jay,

    I am experiencing the same problem. I have tried to troubleshoot this by using different browsers and even an incognito mode. I really would like to set up my phone number. Any advice?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hey Ciaa! Sorry for jumping in. 

      Did you receive the error message mentioned above the very first time you tried to add your phone number as part of the two-step verification process? Had you tried to enable 2FA again at some point in the past?

      Can you send me a screenshot of the error message you’re getting, so that we can also have a visual? Just make sure your personal info isn't showing.

      • Ciaa's avatar
        Ciaa
        Explorer | Level 3
        8 months ago

        Hi Nancy,

        Thank you for getting back. 

        I got the message the first time I tried to add the phone number. I waited 24 hours, and it happened again. Then I waited 72 hours, and it keeps happening...

        Here is the screen shot:

         

        I've been checking multiple forums and I can see that many people has had the same error.

        Any idea how can we fix this?

        Thanks!

         

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