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AMax's avatar
AMax
Explorer | Level 4
2 years ago

Abo PLUS nicht mehr aufrufbar

Ich arbeite seit 2 Jahren mit Dropbox PLUS Abo. Vor 2 Wochen waren alle Daten weg und es sah vieles bei mir nach einem Virus aus. Als ich mich dann wieder anmelde habe ich nur mehr Zugriff auf die BA...
AMax's avatar
AMax
Explorer | Level 4
2 years ago

ErgÀnzung:

Nun habe ich schon mal "Dropbox zurĂŒcksetzen" versucht und auch die "OrdneraktivitĂ€ten" gecheckt: es sieht tatsĂ€chlich so aus, als ob diese Konto erst seit 28.8.2024 besteht, da es weiter zurĂŒck keine AktivitĂ€ten gibt.

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi  AMax ,

 

In order to further assist, we need to take a closer look at your account. Would you mind if we reached out to you via email to investigate further?

 

Alternatively, you can reach out to Dropbox Support directly since you have upgraded to Plus.

 

Apologies if this translation is inaccurate as I have used a program to translate from English to German.

 

---

 

To help you, we need to take a closer look at your account. Would you mind if we contacted you via email to investigate further?

 

Alternatively, you can contact Dropbox Support directly since you upgraded to Plus.

 

Sorry if this translation is inaccurate as I used a program to translate from English to German.

  • AMax's avatar
    AMax
    Explorer | Level 4
    2 years ago

    Dear BenDBX,

    no problem with english! I fully agree for further investigations via my email, as I have no more idea what to do and Dropbox Support seems to be complicate too. My mail: [removed per Community Guidelines]

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey AMax! Please check your email address and reply back to my message, if you can see it. We’ll go from there.

      • AMax's avatar
        AMax
        Explorer | Level 4
        2 years ago

        I received your email and replayed it!

        kr

         

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