Cannot send document for signature from other laptops

Question

Hello. I created my Dropbox Business account using one laptop, adding 2 other users via email. Let's say one of them is quotations@gmail.com.
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Using my own laptop on Chrome, I am able to send documents for signature while logged into quotations@gmail.com,&nbsp;or any of the email addresses added to this business account.
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However, when another person logs into Dropbox with quotations@gmail.com,&nbsp;the "Send" button doesn't appear for him after inputting all the information and the signature field. I am not logged with the same email address at the same time.
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This is super frustrating, we've tried incognito mode and other laptops, but nothing is working. Any help will be appreciated!

Walter · Answer

Hi there carmen14 - sorry to hear you're having issues with this.
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Could you clarify if you're sharing credentials for one account with the others or if they're also part of the same team account?
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Can you also send us a screenshot of what you and the other person are getting so that we can have a visual too?
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Thanks!

carmen14 · Answer

Hello, thanks for your reply! Our team account has three email addresses registered to it. When log in using one of the registered email addresses i.e. address A to send documents for signature, I get the "Send" button as below and I can send it no problem:

But when my teammate logs into Dropbox using email address A, this is his screen. There is no "Send" button:

Hope this is clear, and hoping for a solution!

Walter · Answer

Are you both admins of the team or just members carmen14?

carmen14 · Answer

I used my work email to create the business account, so I am the admin. For email A, I checked and it's a "Member".&nbsp;Please note that myself and my teammate were both using email A (at separate times, we weren't logged in at the same time) when sending the documents for signature, and it worked for me, but not for him.

Walter · Answer

Sharing an account's credentials is not recommended and is actually against the Dropbox TOS carmen14&nbsp;
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That said, could you check if your team-mate is using the same browser version as yours?
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Have they tried another browser perhaps?

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Cannot send document for signature from other laptops

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