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alexdimberg's avatar
alexdimberg
Helpful | Level 5
1 year ago
Solved

Fields are grayed out and getting an "unavailable" error when trying to use a template I created

I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?

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  • Nancy's avatar
    Nancy
    1 year ago

    Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

     

    I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Sorry to hear about this, alexdimberg.

     

    Have you tried this from a different browser or a private browsing/incognito window, to see if that helps?

     

    Let me know what you find.

    • alexdimberg's avatar
      alexdimberg
      Helpful | Level 5
      1 year ago

      Hello! Yes - I've tried a new browser and browser settings. Thank you!

  • jenmsherm's avatar
    jenmsherm
    New member | Level 2
    8 months ago

    Has there been a solve for this? I'm having this same issue and cannot fix it. I've tried incognito browsers.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hey jenmsherm, I can see that Walter replied to you on your other thread here, so make sure to check his answer.

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