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Crimson Carrot's avatar
Crimson Carrot
Helpful | Level 5
5 months ago
Solved

Trying to change email and getting an error that "This email is already taken."

I'm trying to change my email address, it says account already exists. When I open another incognito window and try to login through the second email, it takes me to the Sign up page, meaning it does...
account access
Dropbox Sign
emails
  • Crimson Carrot's avatar
    Crimson Carrot
    5 months ago

    So it seems like if you have a 'Dropbox Sign' account with the email address you are trying to change your Dropbox to, then this issue may arise. You will need to change that email address or delete the account and it might be the fix for you. 

    Thank you, Dropbox Community and Support in helping me resolve my issue! 

     

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey there, Crimson Carrot​, let's jump right into this!

Are you 100%  sure that there's no Dropbox account associated with the email address you're trying to use?

Could you clear your browser's cache and also try a different browser and let me know if you get the same error?

If you do, I'd appreciate a screenshot (omitting any personal info) too.

Thanks!

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