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Crimson Carrot's avatar
Crimson Carrot
Helpful | Level 5
5 months ago
Solved

Trying to change email and getting an error that "This email is already taken."

I'm trying to change my email address, it says account already exists. When I open another incognito window and try to login through the second email, it takes me to the Sign up page, meaning it does...
account access
Dropbox Sign
emails
  • Crimson Carrot's avatar
    Crimson Carrot
    5 months ago

    So it seems like if you have a 'Dropbox Sign' account with the email address you are trying to change your Dropbox to, then this issue may arise. You will need to change that email address or delete the account and it might be the fix for you. 

    Thank you, Dropbox Community and Support in helping me resolve my issue! 

     

karbox's avatar
karbox
Helpful | Level 5
5 months ago

“Same thing happened to me recently. Tried clearing cache and different browsers, but still said the email was taken even though it wasn’t registered. Curious to see if there’s a fix for this!”

  • Crimson Carrot's avatar
    Crimson Carrot
    Helpful | Level 5
    5 months ago

    When I enter the email on the Sign in/ create log in page, it takes me straight to create log in page, because it doesn't see that email as registered already. Doesn't give password reset option.

    But when I try to change my old email to the new, it says it already exists. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hey Crimson Carrot​, I'm going to need some account-specific info, in order to look into this. 

      I just sent you an email to have a closer look at your case. Reply back to me, and we'll take it from there.

      Thanks! 

      • Crimson Carrot's avatar
        Crimson Carrot
        Helpful | Level 5
        5 months ago

        Thanks for helping, Megan​. I responded to your email earlier today.

        Also tried clearing cache and have used different browsers, incognito mode, etc. 

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