Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Crimson Carrot's avatar
Crimson Carrot
Helpful | Level 5
5 months ago
Solved

Trying to change email and getting an error that "This email is already taken."

I'm trying to change my email address, it says account already exists. When I open another incognito window and try to login through the second email, it takes me to the Sign up page, meaning it does...
account access
Dropbox Sign
emails
  • Crimson Carrot's avatar
    Crimson Carrot
    5 months ago

    So it seems like if you have a 'Dropbox Sign' account with the email address you are trying to change your Dropbox to, then this issue may arise. You will need to change that email address or delete the account and it might be the fix for you. 

    Thank you, Dropbox Community and Support in helping me resolve my issue! 

     

Crimson Carrot's avatar
Crimson Carrot
Helpful | Level 5
5 months ago

When I enter the email on the Sign in/ create log in page, it takes me straight to create log in page, because it doesn't see that email as registered already. Doesn't give password reset option.

But when I try to change my old email to the new, it says it already exists. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey Crimson Carrot​, I'm going to need some account-specific info, in order to look into this. 

    I just sent you an email to have a closer look at your case. Reply back to me, and we'll take it from there.

    Thanks! 

    • Crimson Carrot's avatar
      Crimson Carrot
      Helpful | Level 5
      5 months ago

      Thanks for helping, Megan​. I responded to your email earlier today.

      Also tried clearing cache and have used different browsers, incognito mode, etc. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 months ago

        Thanks for your reply here, Crimson Carrot.

        Megan will get back to your email the soonest possible, so make sure to keep an eye on the email chain.

        Thanks again!

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!