cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Dropbox doesn't work on my Mackbook Pro M1 13"

Apple Silicon (M1) Desktop Sync Compatibility

_robin_
Helpful | Level 6
Go to solution

Please can you upgrade the Dropbox app so that it works natively on Apple Silicon Macs (M1) without Rosetta.

 

Rosetta is not an option as it annihilates the battery.

 

This may be a duplicate of the below idea however that started for ARM processors in general and you haven't looked at it in 6 years so starting an Apple specific idea in the hope you see it.

https://www.dropboxforum.com/t5/Dropbox-ideas/Desktop-app-with-syncing-for-devices-with-ARM-processo...

 

There are also lots of comments on this thread to help support the case for demand: 

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Dropbox-Apple-Silicon-M1-install/td-p/... 

496 Replies 496

jmb275
Explorer | Level 3
Go to solution

Interesting. I get the "SmartSync" error (screenshot). Can't get it to do anything else no matter how many times I uninstall, reinstall, etc. I've followed about every suggestion I can find online. I'm running the Beta v141.3.3144.

 

Screen Shot 2022-02-03 at 15.05.02.png

jekratz
Collaborator | Level 9
Go to solution

Yeah that was the version I was using until somehow my Mac updated back to the Intel version about an hour ago 😉

markwmsn
Explorer | Level 4
Go to solution

Do I understand correctly that I cannot test the Apple Silicon version on my M1 Macs without exposing my other Macs to beta software? The switch seems to be available only at the user level.

Mariano A.3
New member | Level 2
Go to solution

Hey everyone,

I did everything that was asked on Dropbox Help to get access to "Early releases" and use a native app on an M1 MBP... but a month later I didn't get a notification, or link to download it and when I download the app I need to use Rosetta... am I doing something wrong? is there a direct link to download the Apple Silicon Beta? 

any help will be priceless 🙂

Elixir
Super User
Go to solution

Hello @Mariano A.3, you can find the offline installers here https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/bd-p/101003016 Beta builds are identified by xxx.3.yyyy (while stable builds are xxx.4.yyyy). For beta builds, there are Apple Silicon version.

Mariano A.3
New member | Level 2
Go to solution

So many thanks 🙂

jlaguna
Experienced | Level 12
Go to solution

@markwmsn Who knows? This beta has been a dog's breakfast.

jekratz
Collaborator | Level 9
Go to solution

I believe that answer is a yes given the experience I just had with the new Intel version overwriting the M1 beta when I didn't have the toggle switched on because of other Macs in the house. Had installed the beta manually.

alankwluk
New member | Level 2
Go to solution

Hi there,

I got a Macbook Pro M1 13", I downloaded the Dropbox app on my computer but I'm not able to install it. I did some research and said I need to join the Early Release program. I turned that on and I still haven't received any details to install it. Please help. I am not able to use Dropbox. 

jlaguna
Experienced | Level 12
Go to solution

@alankwluk Download the offline installer for the Apple Silicon beta directly here: https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-141-3-3144/td-p/572053

Need more support?