cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't move to ~/Library/CloudStorage

Can't move to ~/Library/CloudStorage

Orome
Explorer | Level 3

I'm unable to complete the latest Dropbox update that changes the location of Dropbox on macOS to ~/Library/CloudStorage.

 

Following the walkthrough that appears in the Dropbox app I get in an infinite loop where the files can't be moved ("right now").

 

FWIW, I can't move them there using the app's settings either, though I have no problem adding or changing files in the folder otherwise, and can even drag the Dropbox folder there in Finder (though that disconnects Dropbox).

 

How do I complete the update? Is anyone else having these issues.

 

(MBA M2 / macOS 13.2.1)

12 Replies 12

Jay
Dropbox Staff

Hi @Orome, thanks for bringing this to our attention.

 

Do you have any other apps or services that could be accessing the Dropbox folder?

 

Could you try quitting all open apps and see if this helps with the migration process?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Orome
Explorer | Level 3

I've done all that of course. Quit all apps, rebooted, etc., to no avail.

Hannah
Dropbox Staff

Hey @Orome, are you getting a specific error message, maybe?

 

If so, can you please send us a screenshot?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Orome
Explorer | Level 3

When I try to update the app:

Screenshot 2023-02-15 at 10.59.14 AM.png

When I try to move the folder using app settings:


Screenshot 2023-02-15 at 11.23.40 AM.png

 

Hannah
Dropbox Staff

Thanks for the screenshot!

 

Can you try these steps, to give Dropbox full disk access, to see if that helps, please?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Orome
Explorer | Level 3
I tried that but to no an avail. Also I’m not giving Dropbox FDA. That should not be necessary and Google Drive manages to put things in ~/Library/CloudStorage without it.

Nancy
Dropbox Staff

Hi @Orome, I hope you don’t mind if I jump in. 

 

I had a look into our system and I can see that you have a ticket with our support team, which has been sent over to our specialists. 

 

Since they have more visibility/advanced tools at their disposal, I’d suggest troubleshooting this with them directly, and checking the steps they’ve sent you. 

 

I’ve also left them an internal note in the meantime, so that they know you’ve reached out to us here.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Orome
Explorer | Level 3
I’m making zero progress with them. This is turning into a lot of work for us with nothing to show for it. At this point it’s going to be easier for all of is here to switch to a combination of iCloud and Google Drive (which migrated to the new location effortlessly).

Nancy
Dropbox Staff

I totally understand. 

 

However, if you have some time available, I’d still encourage you to try out the steps they’ve provided, as they may resolve the issue. 

 

Other than that, I’m here for you, in case you need something else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Emmet Community Manager
  • User avatar
    Orome Explorer | Level 3
  • User avatar
    Nancy Dropbox Staff
What do Dropbox user levels mean?