Cannot add Dropbox to Favorites or Locations on MacBook Pro

[CMAKEUP]

Hi

I have tried all the suggestions for adding Dropbox to either Favorites or Locations on my sidebar and nothing works.  I have tried deleting it and reinstalling it but it wont let me indicating it is open, which it is not. I have installed the desktop app again hoping a newer version or update would help.  Nothing works. 😞

[Hannah]

Hey @CMAKEUP, thanks for joining our Community!

Can you let us know if you've updated to the Dropbox for macOS on File Provider version of the app?

Where is your Dropbox folder currently located?

Let me know and we'll go from there.

[CMAKEUP]

Hi Hannah!  The download indicated Dropbox for macOS, not sure what the File Provider version is.  The app is located in my Applications folder in sidebar Favorites.  

[Hannah]

Thanks, @CMAKEUP.

If you open your Dropbox application preferences and go to the 'sync' tab, is the Dropbox folder in ~/Library/CloudStorage?

[CMAKEUP]

Good Morning! 

Attached is the sync screen from  DB online.  

I cannot find Dropbox Preferences for the desktop application. It appears to be opening it in Finder. 

Something I noticed that doesn't seem right is if I open Applications in Favorites on sidebar, all applications including DB are there. But if I open applications from Macintosh HD-->Users-->[removed]-->Applications, the folder is empty. See below. 

[Hannah]

Hey @CMAKEUP, thanks for the screenshots!

The first screenshot that you sent me is actually from the desktop app's preferences, which answers the question about the location of the Dropbox folder as well.

It does seem like you have the Dropbox for macOS on File Provider version of the app, since your Dropbox folder is located in ~/Library/CloudStorage.

That means that it cannot be moved to your Favorites, which is an expected change with this version of the app.

However, it should appear in Locations; is it not there?

If you simply hover your mouse over the Dropbox icon at the top of your screen, in the menu bar, what do you see?

[CMAKEUP]

I cannot get it into Locations via drag and drop. Is there another way? 

When I hover over icon it shows "Dropbox 194.4.6267 Up to Date"

[Hannah]

Thanks, Corinna.

It should already be there, after the update.

Can you send me a screenshot of the options you see in Locations? (make sure to hide any personal info on the screenshot)

[CMAKEUP]

[Jay · Accepted solution]

Hi @CMAKEUP, could you try these steps to add the Dropbox folder back into the Locations section?

• Open Finder
• Click Finder in the top-left of your screen
• Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later)
• Click the Sidebar tab
• Under Locations, check Cloud Storage

Let me know if this helps.